At Fourine Enterprise, we are committed to providing you with quality products and a seamless shopping experience. Please review our return and refund policy outlined below:
1. Refund and Exchange Policy: We do not generally offer refunds or exchanges once a product has been sold. However, if you receive the wrong article or size, we will gladly process a return or refund for the affected item.
2. Eligibility for Return/Refund:
- Returns or refunds are only accepted in the case of receiving an incorrect article or size.
- To be eligible for a return or refund, the item must be in its original condition, unworn, unwashed, and with all tags attached.
- Please inform us of any issues within 48 hours of receiving the goods.
3. Condition of Returned Items:
- The item must be kept in a safe condition. It should not be worn or washed.
- We reserve the right to refuse returns or exchanges for items that do not meet our criteria.
4. Return Process:
- Contact us at fourine.com@gmail.com within 48 hours of receiving the goods, providing your order number and details of the issue.
- We will guide you through the return process and provide instructions on where to send the item.
5. Refund Processing:
- Once we receive the returned item and verify its eligibility, we will process the refund.
- Refunds will be issued using the original payment method.
6. Non-Refundable Items:
- Issues related to the nature of the fabric, such as fluff or other inherent characteristics, as fabric names are truly mentioned in our catalog, are not eligible for a refund or return.
7. Contact Information: If you have any questions or concerns regarding our return and refund policy, please reach out to us at fourine.com@gmail.com.
Please Note:
- We recommend carefully reviewing fabric details in our catalog to understand the nature of the material.
- Refunds or returns are not applicable for issues related to the inherent nature of the fabric, as disclosed in our catalog.
By making a purchase with Fourine Enterprise, you agree to adhere to the terms and conditions outlined in this Return and Refund Policy.
Last updated: [1 September 2023]
